Shipping Policy

We ship MPower worldwide. This policy explains how your order is processed, when it ships, and what to expect during delivery. By placing an order with us, you agree to the terms set out below.

Order processing

Orders are typically processed within 1–2 business days of being placed. Orders received on weekends or public holidays are processed on the next business day. You will receive a confirmation email when your order is placed and a second email with tracking details once it ships.

Shipping destinations and times

We offer worldwide shipping to most countries. Estimated delivery times after dispatch are:

• Domestic: approximately 3–7 business days.
• International: approximately 7–21 business days, depending on destination.

Delivery times are estimates and are not guaranteed. Transit times may be affected by customs processing, carrier delays, weather, and other factors outside our control.

Shipping costs

Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. From time to time we may offer free shipping on qualifying orders; any such offer will be described at checkout.

Discreet packaging

Your order is shipped in plain, unbranded packaging that does not disclose its contents on the exterior.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the price of the product or shipping. Please check with your local customs office for more information before ordering.

Tracking your order

Once your order ships, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update after dispatch.

Lost, delayed, or damaged shipments

If your order is significantly delayed, appears lost, or arrives damaged, please contact us through our contact page and we will work with you to resolve the issue.

Questions

If you have any questions about shipping, please reach out through our contact page.